Shipping Policy

We process all orders within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times:

Production time up to 60 days, depending on the product and added:

• USA: 5–10 business days
• International: 7–15 business days (may vary by location)

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or peak seasons.

We are not responsible for delays caused by shipping carriers or customs.

Returns & Refunds

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

• The item must be unused and in original condition
• The item must be returned in its original packaging

To start a return, please contact us at: your email

Once your return is approved, we will provide instructions on how and where to send your package.

Important:

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
• Refunds are issued after the returned item is received and inspected
• Original shipping fees are non-refundable

We do not accept returns on items that have been used, damaged after delivery, or not in original condition.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Contact

If you have any questions about shipping or returns, please contact us at:
gunther@tannermaison.com